The New Delhi Municipal Council (NDMC) organized a special Suvidha Camp at the NDCC Convention Centre, Jai Singh Road, New Delhi, to provide information, facilitation, and grievance redressal for the benefit of residents and service users of the NDMC area.
The camp was specifically focused on addressing electricity and water bill-related issues such as billing inquiries, billing corrections, meter readings, and payment arrangements. A dedicated team of experts was present to resolve billing issues at a special desk set up in the camp.
The camp was open to all residents, RWA members, and Market Traders Association (MTA) representatives. NDMC informed residents about the camp through SMS, print media advertisements, and social media publicity.
A total of 134 grievances were received from the public at the camp by concerned NDMC officers. The majority of grievances were related to the Personnel, Civil Engineering, Horticulture, Public Health, Enforcement, Commercial, Tax, and Estate Departments. Additionally, hundreds of local residents and service users visited the Suvidha Camp to obtain information regarding NDMC Civic Services.
NDMC officials discussed all public grievances face-to-face with the public for prompt resolution. Grievances requiring policy-level decisions were explained along with likely timelines for their redressal.
Over a hundred officers/officials from 30 NDMC departments were present at the camp to address grievances on the spot. The help desks of the various departments were supervised by the heads of the departments.
In addition to organizing Suvidha Camps, NDMC has also launched a Jan Suvidha Portal as a contactless grievance redressal mechanism for NDMC residents and service users. The link for the Jan Suvidha portal is available on the NDMC website (https://www.ndmc.gov.in/complaints.aspx). The Jan Suvidha Portal can be used to lodge grievances, track grievance status, and provide feedback on the grievance redressal mechanism.
Citizens/consumers can also lodge grievances through social media platforms like Twitter (https://twitter.com/tweetndmc), Facebook (https://www.facebook.com/ndmcgov), and Instagram (https://www.instagram.com/newdelhimunicipalcouncil). These complaints are continuously monitored by Heads of the Departments and resolved as soon as possible.