Bihar Power Consumers’ Complaints to Be Monitored Digitally From Headquarters: Energy Secretary

To ensure the prompt and effective resolution of electricity-related complaints, electricity consumers in Bihar shared their problems with officials present at all power supply offices on Monday. ​​All complaints were recorded in a register, and necessary action was initiated. Energy Secretary and Chairman-cum-Managing Director of Bihar State Power Holding Company, Mr. Manoj Kumar Singh, instructed that all complaints registered at the power offices be monitored from the headquarters.

The Energy Secretary directed that all complaints registered by electricity consumers at the headquarters of BSPHCL and all its subsidiary companies, power supply circles, power supply divisions, power supply sub-divisions, and power supply branches from Monday to Friday will be submitted to the headquarters digitally through a portal by the respective offices. This will allow the headquarters to monitor the action being taken on all complaints. Additionally, a unique ID number will be generated for each complaint, enabling complainants to track the status of their complaints.

It is noteworthy that under the "Respect for All - Easy Life for All" component of the Seven Resolves-7 initiative, officials will be mandatorily present at all offices under the Energy Department for two days a week to meet with electricity consumers. In addition, electricity consumers can also register their complaints 24/7 through the toll-free number 1912, the Suvidha app, social media, the Consumer Grievance Redressal Forum (CGRF) portal, the Consumer Complaint Redressal System (CCRS) portal, WhatsApp number (+91-9031683592), and email ID (consumercomplaint.bsphcl@gmail.com). They can also check the status of their complaints through the website.