Meghalaya CM Conrad Sangma inaugurates CM Connect Centre in West Garo Hills

Meghalaya Chief Minister Conrad K. Sangma today inaugurated the CM Connect Centre at the P. A. Sangma Stadium, here in West Garo Hills.

The Centre will serve as a dedicated platform for citizens to directly dial “1971 – CM Connect”

to raise their concerns, suggestions, and grievances for swift redressal.

Meghalaya Assembly Speaker Thomas A. Sangma, Deputy Commissioner, West Garo Hills Vibhor Aggarwal, Nodal Officer of CM Connect Banteilang J. Kharshandi along with senior government officials, dignitaries, and representatives from the CM Connect and MyMeG teams were also present in the function.

Speaking on the occasion, the Chief Minister said that CM Connect is “not just a program, not just

a phone number, nor just an office—it is an idea.”

The initiative is built on the principle that the Chief Minister and the government must remain connected with the people, he explained.

“If the head of the government is unable to connect with and understand the concerns of the people, it creates a communication gap. Such a gap may prevent us from resolving the issues that truly matter to our citizens and may result in governance that does not reflect their needs,” Sangma stated.

The Chief Minister underlined that CM Connect is about fostering a culture of listening and engagement, ensuring that governance remains people-centric.

Addressing the CM Connect team, he urged them to serve citizens with respect, kindness, and understanding.

“When you speak to the people, you are speaking on my behalf. Citizens who walk into the CM Connect office must feel welcome and cared for. If they feel ignored or disrespected, then the very purpose of this initiative is defeated,” the Chief Minister said.

Sangma said his vision of making governance more accessible, transparent, and responsive through CM Connect, noting that while the journey will take time, the ultimate goal is to make every government service available through these centres.

After inaugurating the Centre, the Chief Minister took his seat at a desk to personally handle the very first complaint lodged at the CM Connect Centre.

Describing the inauguration “a moment of immense pride and joy”, Speaker Thomas said that the Centre marks an important milestone for governance in the region as well as the state.

He emphasised that the CM Connect initiative was envisioned to bridge the gap between government and citizens, reaffirming the state’s commitment to grassroots democracy,

transparent governance, and meaningful citizen engagement.

Thomas added, the Centre will empower every section of society—villagers, youth, farmers, entrepreneurs, and community groups—by providing a platform to voice concerns, ask

questions, and seek solutions directly from the administration.